GraFX Software Solutions Support

Free Support

Everyone who uses our software can get free online support. Also if you feel that you have something to the GraFX community, please contribute on FORUM. Contributions of all types and sizes are appreciated by the our community.

There are several ways you can get support for our software:

1. Frequently Asked Questions/Articles - Look here first! This is a list of the most frequently asked questions about our software, articles etc.
2. Documentation - each software come with a small or detailed documentation. We know that sometimes are missing things, but you can always ask, we think that our support are best enough to get any information you want.
3. Search Forums - If you haven't already found your answer, then you probably haven't tried searching the forums. This is one of your most useful resources. Use keywords that are unique to your problem for best results.
4. Ask in Forums - You can post a message in the forum. Please choose carefully in the forums where to post your message. You will need to register or login first.
5. Live Help - You can contact our team anytime you need, we will try to help you. Check in the menu the LIVE HELP link.
6. Paid Support - For organizations or individual developers with greater support needs, we offer paid support, providing you with direct access to the knowlegeable, professional team. Paid support are always prioritized. Read more about paid support below.

PAID SUPPORT

We can help you with any aspect of software development, including server setup and configuration (PLESK), template development and integration (Web based Software), customization of software and more. Short-term support arrangements can be a small as one hour, or up to a multi-month development project. We'll work with you to come up with a custom plan that matches your specific needs and budgets.

Rates:

• For engagements of less than 10 hours we charge US $40 / hour
• For engagements between 10 and 40 hours we charge US $30 / hr
• For engagements over 40 hours we charge US $20 / hr

You can order right now hours: https://secure.avangate.com/order/cart.php?PRODS=2149158&QTY=1 (1 hour link)

or Contact us about a short-term support agreement

For help you via remote access, please download TeamViewer and for voice Skype

Annual Support Agreements

For organizations and developers that want rapid, reliable support, we offer Annual Support agreements. These Support agreements give you priority email and phone access to our support team along with a personalized Project Management software for questions and answers, document sharing and more.

* Up to 1 hour support time per incident:

Contact us about Long-Term support agreement